Frequently Asked Questions


The top level domain (TLD) is the last segment of the domain name. For example, the .com or .net or which comes after the name you have chosen. In the website address, the .com part is a top level domain.

Purchasing a new domain name can be done in a matter of minutes with ease. However after you've bought your domain, DNS servers around the world need to update themselves. This is called domain propagation and may take up to 24 hours.

Just order your domain through the website and follow the on-screen instructions. You may be asked to pay for one year renewal, this is an ICANN requirement. Provide as much information you can. If we need to get more information from you, we will contact you and then we will take care of the domain transfer for you. This process checks that you have access to the control panel where your domain is currently kept.

You will also need to have access to the email which you used when registering your domain. You will need to "unlock" your domain from its current location and then we will send a request to the current registrar to initiate the transfer. You will receive an email from your existing registrar asking for your authorisation. You can forward that email to us if you are not sure or just agree to the transfer.

In case you are not familiar with how you should "unlock" your domain, you can let us have the details of your existing account with the current registrar, we will login as you and do the unlock. We will need the email and password you have for this account.

We are at the mercy of your current registrar. Also we have to unlock the domain and you will need to wait until you get the authorisation email. This process could take up to 5 days. Once this has been done, it will take up to 48 hours for the internet to update the new address / location of the domain. So all in all, it may take up to 7 days.

Two things:

1) If you already have a website, make sure you get a full copy of the site and its database first.
2) Make sure you connect to your current mail server and download all your emails. This is because once a domain is in transit, your website is not accessible and you will not be able to get emails. That is why we normally move the domain over the weekend.

If you don't know how to back up your website, let us know and we will do it for you. Everything must be done before moving the domain.

DNS is just a large database of all the domains in the world. This database is saved and stored on many servers which are part of the internet. The internet is designed in such way that when you look for a domain or send an email, your computer first checks with these servers and their databases to find where your domain is kept.

Then your computer makes a request from that DNS server to put you on the right track to reach that domain, either to show the website or to forward your email to. All these checks will take a fraction of a second in the background. When you transfer your domain, these DNS databases will have to be updated with the new location of your domain, that is why it takes some time for the domain to be transferred.

DNS records are like the postcode for your home address. They are shown by letters such as "A", "AAAA", "CNAME" and so on. When we transfer a domain, it is these records that get changed in that database. There are other records for email systems as well that we show with "MX" (mail exchange) record. The MX record simply tells emails where the mail server for your domain is.

SSL stands for "Shared Secure Layer" and it is a security feature which is added to your domain. This will tell your customers that your domain is genuine. If you intend to run an ecommerce website, the gateway company (the company that process the payment collection on your behalf) may ask you to provide SSL for your domain first.

You also need to know that Google Search, by default, will show your website as "not secure" if your domain doesn't have SSL. SSL is a file that works like a certificate and gets attached to your domain. We have already purchased this certificate and we can attach it to your domain as well. Usually there is a small charge for this. This is called "Shared SSL", but if you prefer your own SSL certificate, contact us for pricing.

If you want to transfer your domain to a new host, get in touch with us (preferably by email) and we will unlock the domain for you. The rest is in the hands of your new registrar and yourself.

Our servers where we host your website have a specific IP address and we show that by giving it a name. If you want to keep your domain where it is right now but use our servers for your email and website, all you need to do is to go to your current registrar and change the current nameserver for your domain to our nameserver.

Our name servers are:

For Windows server:


For Linux server:


Since 2006 it has been mandatory to obtain a "transfer authorisation key", called EPP, to transfer any .com, .net or .org domain between registrars. This EPP key is generated by the registrar who is currently hosting the domain and is releasing the domain to be transferred. You will get this key by email as the authorised person.

You will have to pass this key to us so that we can use it to transfer the domain for you. The current ICANN regulation requires that your domain has at least 60 days left on it to be transferred. If not, then you will need to renew your domain for at least one year before transfer.

ICANN stands for Internet Corporation for Assigned Names and Numbers. They are an international body that is responsible for coordinating the management of the technical elements of the DNS to ensure universal resolvability so that all users of the internet can find all valid addresses.

ICANN was created by the government of USA and controls the entire internet.

The redemption period is a Domain Registry period of up to 30 days that occurs when a domain name is deleted after having expired unrenewed. Instead of just getting deleted and returning to the pool of domain names available for registration, the existing registry keeps hold of the domain name for what is known as the REDEMPTION PERIOD. During this 30-day redemption period, the original domain registrant (owner of the domain) is allowed to retrieve the domain name from deletion by contacting their registrar. This process costs an additional fee of £200.

It has come to our attention that many of our customers are receiving letters from the Domain Registry of America regarding renewal of their domain names that are held with Global Host. These letters are designed to scare you into thinking that your domain name may expire and ask you to renew your domain with them.

They do not hold the registration for your domain name(s), but are trying to get you to transfer your domain to them at inflated prices. With Global Host you have no need to worry about your domain name expiring. We automatically renew domains on your behalf, unless you request otherwise.

Whilst you are perfectly free to transfer your domain to whomever you wish, and at any time, we would strongly advise against transfer to DROA, as they have a very low reputation amongst the hosting industry, and their business practises are dubious to say the least.

As of January 1, 2014 the Internet Corporation for Assigned Names and Numbers (ICANN) has mandated that all ICANN accredited registrars begin verifying the registrant WHOIS contact information for all new domain registrations and existing domain Registrant contact modifications.

A verification email will have been sent to the registrant contact email address. If this email is not responded to within 15 days, the domain will be suspended by the registry. It is therefore vital that correct contact information is held for your domain name(s). Please check (and update if necessary) your contact information for each of your domain names via the email you receive, or just forward the email to us and we will do it for you.

If your domain is suspended, you will see a page showing you how to verify the domain and unsuspend the domain.

No, we share the same IP address for our servers. However, we can provide a dedicated IP at a cost. Please contact support for more information.

No, we manage the domains because our business model is a managed service. However, whatever changes you need to make on your DNS, let us know and we will help you out where possible.

No, an EPP authorisation code is only used for .com, .net and .org domains. For transferring any UK domains, such as, ask your current registrar to change the IPS tag of your domain to: 123-REG (use capital letters).

You can find where your domain is registered by using the WHOIS facility on our website. Type in your domain and click search and you will be shown the current registrar of your domain. If you remember the name that you registered your domain with then contact them directly, if not you can contact your current hosting company and ask them.

WHOIS is a service run by ICANN which allows anybody to search and find out who is the owner of a domain and who has registered it. Other information available includes the initial date of registration, the due date of expiry, which server the domain is attached to and so on.

Yes of course. First, buy your hosting package from us to have an account. We will create your account for you. Then go to your current registrar and change the nameservers of your domain to ours as below:

For Windows server account:


And for Linux server account:


Of course, this is what we do as part of our managed service. All you have to do is buy your domain from us or move your domain to us. You also need to have an Office 365 account, if you don't you can order that from our website too. We will link up your domain with your Office 365 account.

No, this is the only Microsoft Office 365 limitation. Microsoft does not get involved with customers’ websites. They only accommodate your domain for emails and provide Office applications as part of the deal. You will also need a hosting plan (which can be any package) to host your website. What we do as part of managing your account is separate the email location from your website location for your domain. It is a rather complicated process, but you don't need to worry as we take care of all the setup for you and manage everything.

Some domains are considered "Premium" domains. For example, .club, .team and so on. These come to us at a higher price set by an organisation called "Nominet".

Those companies sell a domain for that price only for the first year of registration. For subsequent years they charge heavily for renewal which compensates the loss made in the first year. Not only that, once they sell the domain to you, you are left to take care of all technical issues yourself. All the setup is your own responsibility and if you don't know how to do it, you are encouraged to search the answer in help files or in their community site.

Do you really have time to do this? We believe in honesty. We charge you the same for the first year as we charge in the second year and following years. We don't trick people into a business trap. Plus we take care of all the technical issues for you. We don't tell you to read help files, we allow you to work on your business and leave everything technical to us.