Data protection & Privacy Policy

1. Introduction

The purpose of this policy is to explain how Global Host Centre Ltd. trading as Global Host Centre Ltd. collects, protects, and uses personal data. Global Host Centre Ltd. is committed to ensuring that any personal data supplied by its Clients or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does Global Host Centre Ltd. Collect?

Global Host Centre Ltd. needs certain personal data to enable it to provide its products and services to its Clients and end users. The personal data collected will generally include:

·         Company name,

·         Company size and sector,

·         Individual contact names (first and last name)

·         Job titles for delivery, installation, support and billing,

·         Postal address,

·         Telephone and fax numbers,

·         e-mail addresses

·         Uniform Resource Locator (URL)

·         Internet Protocol Identification

·         Credit/debit card information

·         Other billing information

 

Global Host Centre Ltd. will also collect logs of verification checks made. Access to personal data that is generated over the Network utilised by Global Host Centre Ltd. services include IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Global Host Centre Ltd. may also collect financial information about Global Host Centre Ltd. Clients and end users from third parties to enable Global Host Centre Ltd. to assess its risks in granting credit terms and contact information about organisations Global Host Centre Ltd. considers may be interested in Global Host Centre Ltd. products and services.

3. How Does Global Host Centre Ltd. Obtain Personal Data

Global Host Centre Ltd. obtains personal data in a number of ways including from orders placed by Clients and end users (whether by telephone, fax or email or by application form); from enquiries made by existing Clients and potential Clients, (including information gathered at marketing events and via the Global Host Centre Ltd. website); from third party list brokers; from resellers who pass on personal data to Global Host Centre Ltd. about end users; and directly from the Network utilised by Global Host Centre Ltd. services.

 

 

4. How Does Global Host Centre Ltd. Use The Personal Data It Holds?

4.1 Providing and Improving the Global Host Centre Ltd. Service

Most of Global Host Centre Ltd.’ use of personal data is necessary to enable it to provide a service to its Clients and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general Client enquiries. For example, during the order process Global Host Centre Ltd. shall verify and/or cross validate the email address and postal address you provide us with upon registration, upon purchase of WHOIS Privacy and making any updates once a year and at any other time Global Host Centre Ltd. deems necessary. These verification logs will be stored for as long as is deemed necessary by ICANN.

In addition, Global Host Centre Ltd. may also use personal data to improve on the level and type of service Global Host Centre Ltd. offers to its Clients. As part of this interest in improving the service provided, Global Host Centre Ltd. may process personal data for the purposes of sales analysis and Client usage statistics.

4.2 Direct Marketing

Global Host Centre Ltd. may from time to time inform its Clients, end users and potential Clients about Global Host Centre Ltd. and Global Host Centre Ltd. affiliate products and services and other information Global Host Centre Ltd. feels may be of interest.

Clients and other recipients of information from Global Host Centre Ltd. may indicate at the time they first place an order with Global Host Centre Ltd. whether or not they wish to receive such information or at any later time by simply contacting Global Host Centre Ltd., as indicated in paragraph 9 below.

4.3 Third Party Marketing

Global Host Centre Ltd., like many other companies, use remarketing features whereby third party vendors (including Google) display Global Host Centre Ltd.’s adverts on sites on the internet and use cookies - to serve adverts - based on a user's prior visits to the Global Host Centre Ltd. website to assist Global Host Centre Ltd. in collecting information on who visits the Global Host Centre Ltd. site.

Global Host Centre Ltd. will use first party cookies (such as Google Analytics cookie) and third party cookies (such as Double click cookie) together to report on how Global Host Centre Ltd. use ad impressions, other uses of ad services and interactions with ad impressions and ad services for visits related to the Global Host Centre Ltd. site, in addition to data or third party audience data in relation to age, gender and interests.

Clients may opt out of Google's use of cookies by visiting the Google advertising opt-out page. Alternatively Clients may opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

Clients also have the option to opt out of Google's use of Double click's by visiting the Google Double click opt out page.

5. To Whom Does Global Host Centre Ltd. Disclose Personal Data?

Global Host Centre Ltd. will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

As a general rule, Global Host Centre Ltd. does not disclose personal data to unaffiliated third parties except where Client consent has been obtained, where Global Host Centre Ltd. is under an obligation by law to disclose personal data or where Global Host Centre Ltd. has contracted with third parties to assist in providing services to Global Host Centre Ltd. Clients such as for delivery, installation and systems support services.

6. How Does Global Host Centre Ltd. Protect the Personal Data it Holds?

Global Host Centre Ltd. takes Client confidentiality and security very seriously. Global Host Centre Ltd. has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Global Host Centre Ltd. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

Global Host Centre Ltd. will not use any of the Clients sensitive information about the site or app whilst collecting data for the purpose of remarketing. Sensitive data includes:

·         interest or participation in adult activities (including alcohol, gambling, adult dating, pornography, etc.)

·         sexual behaviour or orientation

·         racial or ethnic information

·         political affiliation

·         trade union membership or affiliation

·         religion or religious belief

·         negative financial status or situation

·         health or medical information

·         status as a child under 13

·         the commission or alleged commission of any crime

These are collated exclusively and strictly for maintaining, servicing and updating customer’s accounts as well as keeping customers up to date on issues relating to Global Host Centre Ltd. and /or their accounts.

Global Host Centre Ltd. will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Global Host Centre Ltd. Acceptable Use Policy.

We use information gathered about you from our web site or mobile application statistics (for example, your IP address or device operating system) to help diagnose problems with our server, and to administer our site and mobile application. We also gather broad demographic information from this data to help us improve our site and mobile application and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

7. Clients' Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Global Host Centre Ltd. specific rights to access and rectify personal data held about them. These include the right to:

 

7.1 obtain from Global Host Centre Ltd. for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

7.2 request the deletion or rectification of personal data which is inaccurate; and inaccurate; and

7.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by Global Host Centre Ltd. regarding promotions or new products and services.

8. Contact Details

If any individual wishes to contact Global Host Centre Ltd. regarding the personal data held about them or has any other question about Global Host Centre Ltd.’ data privacy procedures, they should direct an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or send a letter to the direction of "Global Host Centre Ltd. Client Services Department" at the local Global Host Centre Ltd. office.

9. Policy Updates

As part of Global Host Centre Ltd.’s commitment to compliance with data privacy requirements, and to reflect changes in Global Host Centre Ltd.’s operating procedures, Global Host Centre Ltd. may update the terms of this policy from time to time.

10. What are Cookies?

A cookie is a piece of data stored on the user's computer linked to information about the user. Global Host Centre Ltd. generally uses session cookies and occasionally persistent cookies for specific tasks. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Global Host Centre Ltd. to track user preferences while the user is visiting the website. They also help to minimise load times and save on server processing capacity. Persistent cookies when used help us to develop customer services and assist with business planning.

Global Host Centre Ltd. may also collect information on how users access the Website by using a tracking ID unique to each user through the use of cookies. Cookies used on our Website do not contain personally identifiable information.

11. What Security measures are in place?

This Site and associated services have security measures in place to protect against the loss, misuse or alteration of the information under our control.

All of our staff work to personal contracts, over arched by strict confidentiality clauses.

Our office and data storage points have been designed with security in mind and benefit from monitored links. Personal data such as credit card details are encrypted and used in strict accordance with and in compliance of PCI (payment card industry) data security Standards.

 

12. What happens to my Personal Information if I terminate my account?

When your account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant Global Host Centre Ltd. databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.

13. Transfer of Data abroad

If you are visiting this site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting this Site and communicating electronically with us, you consent to such transfers and any laws and/or regulations that pertain to that country.

14. Service Announcements

In exceptional circumstances where it is necessary to send out a strictly service related announcement, i.e., a service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature and ‘on balance’ Global Host Centre Ltd. feel it is essential that all customers receive such notifications, however rare.

15. Users Responsibility

You are responsible for the security of your account number and passwords. Passwords should not be easily identifiable; they must be a minimum of 5 characters with at least one capital and one lower case letter along with and one number or any combination of the above. It should not be any name, birthday or telephone number easily associated with you. Make sure you keep it in a safe place and do not share it with others. Always remember to log out after your session ends, to ensure that others cannot access your private personal information. You should always take this precaution even if you are not using a public computer, library, community hub or internet café, but even when using your private computer in your home.